Shipping & Delivery
SHIPPING AND DELIVERY
MATT & NAT is not responsible for shipment delays or delivery issues once a package has left our warehouse and is in possession of the courier.
Please note that due to recent safety measures and unprecedented times, couriers no longer require signatures upon delivery.
Should a package be marked as delivered by the courier as per the tracking information and cannot be retrieved at the shipping address, MATT & NAT does not claim responsibility for the loss. Unfortunately, we do not replace nor refund an order after it has been confirmed as delivered to the correct address by the courier. We recommend contacting the courier to resolve this matter.
We are committed to ensuring our clients' orders are completed thoroughly and without delay. However, please note that orders' arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.
We ship Monday through Friday, excluding weekends and select holidays. It takes 3-5 business days to process your order. Once the order is processed and shipped out, an email with your tracking number will be sent. We only offer regular shipping at this time. Transit time and courier service may vary depending on the shipping destination.
Please note that all our packages are shipped with a signature requirement. Kindly provide an address where a recipient can sign for the package. If no one is available during delivery, the package will be returned to our warehouse.
Estimated Transit Times
| Destination | Service | Estimated Transit Time |
|---|---|---|
| Canada | UPS, FedEx, or Canada Post | 3 - 5 business days |
| United States | UPS or FedEx | 3 - 10 business days |
| UK | Royal Mail or DPD | 3 - 5 business days |
| Europe | DPD, PostNL, or UPS | 5 - 10 business days |
| International | UPS or FedEx | 10 - 15 business days |
| Australia | Startrack or UPS | 3 - 7 business days |
EUROPEAN ORDERS
European orders are shipped from our EU warehouse via DPD, PostNL, or UPS.
Shipping Costs
| Country | Order Threshold | Cost |
|---|---|---|
| Ireland, Greece, Switzerland | Orders €200.00 & up | Free |
| Orders up to €199.99 | €25.00 | |
| Estonia | Orders €200.00 & up | Free |
| Orders up to €199.99 | €18.00 | |
| Finland & Romania | Orders €150.00 & up | Free |
| Orders up to €149.99 | €20.00 | |
| Guernsey, Norway | Orders €200.00 & up | Free |
| Orders up to €199.99 | €30.00 | |
| Italy, Latvia, Portugal, Spain | Orders €150.00 & up | Free |
| Orders up to €149.99 | €15.00 |
DUTIES AND INTERNATIONAL FEES
Applicable customs or import duties are typically charged when the package arrives in its destination country. The receiver must pay these fees, which are not implemented or collected by MATT & NAT. These fees cannot be refunded.
For international orders, we ship packages DDU (duties and taxes unpaid), meaning the customer is responsible for any additional charges. Please contact your local customs office for further details.
WRONG ADDRESS DISCLAIMER
It is the buyer's responsibility to ensure the shipping address is entered correctly. If an incorrect address is provided, please contact us at care@mattandnat.com immediately. While we will do our best to correct the address, we cannot guarantee the change if the parcel has already shipped.
If the parcel is returned and the buyer requests reshipping, additional shipping fees may apply.
ORDER CANCELLATION / MODIFICATION
If you wish to cancel or modify your order, please contact us at care@mattandnat.com as soon as possible. We will attempt to make changes, but there is no guarantee we can do so due to varying processing times.
If a MATT & NAT account is created after placing an order, the order will not appear in your dashboard. Orders placed as a guest will still receive a shipping notification with a tracking number.
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